9 Practices that Make Great Leaders Great

great leaders1. Positive Leaders Drive Positive Cultures – Leaders who drive the culture and create a culture that is strong on the inside will withstand the forces trying to sabotage it from the outside. Culture is not just one thing. It’s everything.

2. Positive Leaders Create and Share a Positive Vision – Positive leadership is all about seeing and creating a brighter and better future. It’s about inventing, innovating, creating, building, improving, and transforming every aspect of our lives and the world in which we live. A positive leader sees what’s possible and then takes the next steps to rally and unite people to create it.

3. Positive Leaders Lead with Optimism, Positivity and Belief – Pessimists don’t change the world. Naysayers talk about problems but they don’t solve them. Throughout history we see that it’s the optimists, the doers and the positive leaders who transform teams and change the world. Positive leaders don’t lead in a sea of tranquil positivity but through the storms of negativity and adversity. That’s why optimism and belief are so essential.

4. Positive Leaders Confront, Transform, and Remove Negativity – One of the biggest mistakes leaders make is that they ignore the negativity within their team and organization. They allow it to breed and grow and it eventually sabotages them. A key piece of advice is “Don’t be negative about negativity.” There’s a better way to deal with it.

5. Positive Leaders Create United and Connected Teams – It’s the leader’s ability to unite and connect people that truly creates great teams and organizations. Positive leaders create unity which is the difference between a great team and an average or dysfunctional team. The more united and connected a team and organization is the more they are able to accomplish together.

6. Positive Leaders Build Great Relationships and Teams – When you focus on building relationships with your team, performance, morale, and engagement rises. It’s about making time to communicate, encourage, connect, commit, serve and care about those you lead. It’s probably the most important chapter in the book.

7. Positive Leaders Pursue Excellence – Some think that positive leaders are just about having fun and don’t care about winning. This couldn’t be further from the truth. Positive leaders are very competitive. They pursue excellence, build greatness and often try to accomplish the impossible. You don’t have to choose between positivity and winning. Positivity leads to winning.

8. Positive Leaders Lead with Purpose – There will be days and nights when you wonder why you chose a leadership position at all. That’s why you need a purpose to fuel your positivity. We don’t get burned out because of what we do. We get burned out because we forget WHY we do it. Positive leaders are driven with a bigger purpose and they inspire others to live and work with purpose.

9. Positive Leaders have Grit – A leader will face countless challenges, failures and setbacks that will become roadblocks unless they find a way forward. Positive leaders have grit and find a way to navigate the roadblocks or run through them to move closer to their vision and goal.

Reproducerd with kind permission by Jon Gordon author of “The Energy Bus”

Please check out our website www.rightinternational.com if you have a vacancy that needs filling or need advice on your own career development.
 
Gary Pike MD 

Email me: Click Here 

Right International
Tel: 01932 837798  

 


 

Informing Your Customers About Scams

scamsScams can cost customers thousands. Unfortunately, sometimes a scammer may use the name of your business and this can cause a lot of problems for you- aside from lost revenue it can damage your reputation. Fortunately, there are ways that you can let your customers know about scams before they happen and help protect them.

Payment problems

  • Electronic payments- Your website should offer secure payment protection. It is also important to make clear what you will and won’t ask when you contact a customer as well as inform them about how you handle their data.
  • Cash- Customers need to be wary about paying for services in cash. The big problem is that the cash is not traceable. If a company says they can provide a discount if you pay the full amount upfront in cash do not agree to it. 
  • Cheques- If someone pays you with a cheque you have to be sure it is legitimate. Check with your bank to be sure.

Identity check
A big problem people have is being conned by people posing as someone from a company. If it is in person then ask a customer to check their ID, checking the company rather than any phone number on their ID (a company will be able to verify whether or not someone genuinely is an employee).

If someone calls on the phone remind customers what questions you will ask (for example a bank should not ask for a PIN number.) Always encourage your customers to check your website and make clear what information you will ask for.

Getting money back
Scammers often work by making people feel embarrassed about being conned. You should be sensitive and patient with your customers, explaining what to do while at the same time encouraging them.

Anyone who has been a victim of a scam should contact you immediately. You should encourage them as you can inform other customers to help them avoid being scammed in the future.

It is also possible to get money back by contacting your bank- Which offers a free template to help write a letter to explain the situation (link available here) If a customer is misled into calling a premium rate phone number Phonepay Plus can ensure you get a refund.

There are a number of other contacts available as well- organisations such as Action Fraud, the Citizens Advice Bureau or Trading Standards. Helping to guide your customers to the appropriate people to talk to will show that you care about them and this means they will be more likely to stick with you as customers.

In short
In a strange way, this situation can be positive- showing that you want to help resolve a problem and help customers get their money back shows that you are loyal to them. Furthermore, cracking down on any scammers posing as your business prevents them stealing your revenue and shows you take this issue seriously.

With the right approach, you can get increased customer loyalty, reduce fraud and even enhance the reputation of your business.


 Gary Pike MD  Right International
 01932 837798  Email me: Click Here 

Please check out our website www.rightinternational.com if you have a vacancy that needs filling or need advice on your own career development.


 

Fake News: How to Protect Your Business

fake newsThe term “fake news” is one that has become synonymous with politics and social media. However, it is not just politicians and celebrities that can be targeted- businesses can be targets and can be damaged by false accusations.

Indeed, one recent phenomenon is what is known as a “flash crash” where investors panic due to a false report about how a company is in trouble (in one instance a company’s shares went down as much as 18% due to a report that later turned out to be false).

This is just one reason why it is important to know how to protect your business from fake news.

Be wary
With the rise in social media one of the big problems is that you can’t contact an editor or reporter and correct any false accusations. Furthermore, a big issue is how quickly these can be shared around so finding the original source of the inaccurate story can be very hard.
Therefore, it is important to be aware of social media and any posts. Clamping down on any inaccurate stories will reduce its spread. It is better to do that rather than having to answer back as this can be misread.

Be careful how you respond
You also need to be wary of how you respond as well as how quickly. One downside of responding quickly to a fake news story as it may come off as being overly defensive.

What can often be more effective is a measured approach- an open letter or paid advertisement on the platform can allow you to counter the story and provide the opposite view. If you can demonstrate why the story is wrong and do so in a patient way then often this will help people to get back on your side.

Encourage using reliable sources
It is also worth remembering that you may have employees and management making big decisions. You need to remind them of their responsibility- their decisions can potentially cost a lot of money and may result in people losing their jobs.

Therefore, the resources available to them should be as accurate as possible- using resources such as Reuters or Dow Jones will make it easier to avoid any inaccurate stories. Reacting to something in the short term could have big long term consequences so you need to be sure that people aware about this.

Equally you might have someone else handling your social media- if you have a specialist from outside your business doing this they need to know what your policy is and to act in a responsible way. They should not share stories that they do not where the source comes from.

Be vigilant
This can seem scary and potentially overwhelming but it doesn’t need to be the case- having the right people around you who know how to maintain a positive image for your company while at the same time checking stories to prevent any hasty short term decisions. With the right approach, you can maintain your authenticity and clamp down on the fake news.


Please check out our website www.rightinternational.com if you have a vacancy that needs filling or need advice on your own career development.
 
Gary Pike MD  Right International
 
01932 837798  Email me: Click Here 


 

Why You Need Genx In Your Workforce

genXThere have been a lot of articles about the legacy of the Baby Boomers or the habits of the so-called Millennials. But what about the generation in between? What can the people of Generation X offer for your business? In this article, we can look at the potential benefits of GenX.

Generalisations
To be clear this is about broad social trends- naturally this won’t apply to all people born within a generation and it is important to be flexible with a range of people. It is also important to consider other factors such as class, race, gender etc.

Somewhere in between
Roughly speaking Generation X can be defined as just after those born in the fifties and sixties but just before those born in the Nineties. This technically makes them between two different cultures.

One big advantage with this is that it means you have someone who is aware and able to use modern technology while at the same time not being beholden to it. This can also be useful in terms of approach- they may not be the “work hard, play hard” of an early generation but may be more driven than a generation that may not be as enthused by offices or being part of a work culture.

This is also in the sense that while Millennials are just finding their feet the Baby Boomers are on the verge of retirement. By contrast the Generation X workforce is motivated more by a desire to engage and be part of a workforce.

Revenue generation
In a recent survey, Generation X employees were found to be high scoring in terms of generating revenue. Naturally if this is what you want for your business having people who are capable of getting you more money are worth having on board.

Being adaptable
The fact is there are very few jobs for life now. Thankfully Generation X employees are more likely to be able to adapt as they adjust to needing new skills and training.

A recent study also suggested that Generation X employees recognised themselves as problem solvers and collaborative. For obvious reasons this is important- ideally you want people who are prepared to work together and prepared to solve problems using their own initiative rather than trying to do so on their own or to continually require feedback.

Disadvantages
Of course, it should be made clear that there is no perfect generation and there are things to be mindful of when looking at employing an individual from Generation X.

One potential problem is that may not always be able to have an executive presence in the same way that someone from the previous generation may be able to and in some cases, they may be less capable of being cost effective. Furthermore, if you don’t offer the flexibility they require then they may not stay on board.

Be aware
To be clear these are broad trends- it is fair to say not everyone will fit them and it is important to be flexible. That being said the trends are widespread enough that having the right company culture in place can be enough to retain the best talent from across the generations.

Regards
Managing Director
Right International Headhunters

At Right International for over 20 years our Executive Search team of Headhunters have worked with the most prestigious insurance companies both in the UK and Internationally to find them the very best candidates in a variety of sectors.

We have a proven track record of finding the very best candidates for our clients the top 5% of high achievers.

For clients, we offer exceptional leaders who are proactively sought out, discreetly approached and, in 95% of our cases, successfully headhunted.  

For candidates, we provide rock steady consultancy and firm foundations for career progression – through advice, guidance and support.

For more information contact us today.

Do Better Brands Attract Better Talent?

brandsYou would think the answer to this is obvious- a good company will attract the best people. However, this does also beg the question- what makes a brand better than another and do these aspects necessarily factor into whether or not someone chooses to work for them?

Bigger isn’t necessarily better
A brand doesn’t necessarily have a positive association- some are infamous for tough working practises and this can put off people from working for them. Therefore, the fact that a company is well known does not necessarily mean they will attract people.

What tends to be more attractive is the sense that there is the opportunity for progression- with some larger companies this is inevitable in the literal sense there are more levels to go up whereas with a smaller company there may only be so many roles available within it and past a certain point you won’t be able to go any further.

Company culture
Company culture is not as simple as having a dress down Friday or the occasional charity fun drive. It is also about how the company treats employees and the way in which it operates.

For example, a company should be able to look realistically at how targets are set. If targets are not being met it should not be purely looking at how to assign blame- it could be that people need help looking at their own personal goals or need coaching in order to boost their self-confidence.

A company culture that encourages the personal growth of its employees and does what it can to support people is more likely to get positive feedback and attract talent.

Recognising generational changes
A common complaint is that “Millennials don’t do…” and may talk about that they are not as motivated, need more guidance and so forth. However, this is something that needs to be looked at- as baby boomers retire and Generation X become the older generation it is important for businesses to adapt in order to meet the needs of the changing workforce.

Not adapting to different people’s needs can reflect badly- it is worth getting feedback as this will help you gauge what people want and how it can help them do their work in a more productive way. Whether it is through additional training, more flexible working or recognising the work/life balance and ways of achieving this being able to adapt to a range of needs will help to encourage more people to join your workforce and just as crucially encourage others to join it.

In summary

• Demonstrate an opportunity for progression
• Maintain a positive company culture
• Recognise that different generations have different requirements and be prepared to adapt

If you are prepared to look at what you have to offer and how you communicate that then you give yourself the best possible opportunity to attract the best possible talent, regardless of the size of your company.

For more information on how we can help you attract better talent contact us today.

NEVER NEVER GIVE UP!

Attracting and hiring the best candidates in the market can be a frustrating and time consuming process.

Let us help take that pain away!

Please see below a short selection of top achieving candidates that have confidentially asked us to help them in their next career move.Top-Achievers

Candidates we are confidentially representing include:

  • Claims Director – Leading General Insurer
  • Head of Private Clients – Insurer
  • Commercial Director – Leading MGA
  • Customer Services/Operations Director – Leading Insurance Intermediary
  • Commercial Pricing Director – Leading Insurance Company
  • Commercial Underwriting Manager – (P&C) – Leading Insurance Company
  • Regional Director/MD – Commercial Broker (immediately available) Account Manager – Broker

For more details on these candidates please contact me.

Alternatively please tell me what you’re looking for and I’ll guarantee a shortlist of the best candidates in the market within 20 working days.

Gary Pike, Managing Director
Right International Headhunters
Tel: 01932 837798

A Good Life Contains These 6 Essentials

a good lifeThe values that make up the foundation of a life well lived—and, no surprise, money isn’t one of them.

Here’s what we must ask constantly, “What, for me, would be a good life?” And you have to keep going over and over the list—a list including areas such as spirituality, economics, health, relationships and recreation.

So, what would constitute a good life? Jim Rohn has a short list:

1. Productivity.
You won’t be happy if you don’t produce. The game of life is not rest. Yes, we must rest, but only long enough to gather strength to get back to productivity.

What’s the reason for the seasons and the seeds, the soil and the sunshine, the rain and the miracle of life? It’s to see what you can do with it—to try your hand to see what you can do.

2. Good friends.
Friendship is probably the greatest support system in the world, so don’t deny yourself the time to develop it. Nothing can match it. It’s extraordinary in its benefit.

Friends are those wonderful people who know all about you and still like you. I lost one of my dearest friends when he was 53—heart attack. As one of my very special friends, I used to say that if I was stuck in a foreign jail somewhere accused unduly, and, if they would allow me one phone call, I would call David. Why? He would come and get me. That’s a real friend—somebody who would come and get you.

And we’ve all got casual friends, friends who, if you called them, they would say, “Hey, if you get back, call me and we’ll have a party.”

You’ve got to have both real friends and casual friends.

3. Your culture.
Language, music, ceremonies, traditions, dress. All of that is so vitally important that you must keep it alive. The uniqueness of all of us, when blended together, brings vitality, energy, power, influence, and rightness to the world.

4. Spirituality.
It helps to form the foundation of the family that builds the nation. And make sure you study, practice and teach—don’t be careless about the spiritual part of your nature because it’s what makes us who we are, different from dogs, cats, birds and mice.

5. Don’t miss anything.
My parents taught me not to miss anything, not the game, the performance, the movie, the dance. Just before my father died at 93, if you were to call him at 10:30 or 11 at night, he wouldn’t be home. He was at the rodeo, he was watching the kids play softball, he was listening to the concert, he was at church—he was somewhere every night.

Go to everything you possibly can. Buy a ticket to everything you possibly can. Go see everything and experience all you possibly can.

Live a vital life. If you live well, you will earn well. If you live well, it will show in your face; it will show in the texture of your voice. There will be something unique and magical about you if you live well. It will infuse not only your personal life but also your business life. And it will give you a vitality nothing else can give.

6. Your family and the inner circle.
Invest in them, and they’ll invest in you. Inspire them, and they’ll inspire you. Take care of the details with your inner circle.

When my father was still alive, I used to call him when I traveled. He’d have breakfast most every morning with the farmers at a little place called The Decoy Inn out in the country where we lived in Southwest Idaho.

When I was in Israel, I’d have to get up in the middle of the night, but I’d call Papa. I’d say, “Papa, I’m in Israel.” He’d say, “Israel! Son, how are things in Israel?” He’d talk real loud so everybody could hear. I’d say, “Papa, last night they gave me a reception on the rooftop underneath the stars overlooking the Mediterranean.” He’d say, “Son, a reception on the rooftop underneath the stars overlooking the Mediterranean?” Now everybody knew the story. And giving my father that special day only took five or 10 minutes.

If a father walks out of the house and he can still feel his daughter’s kiss on his face all day, he’s a powerful man. If a husband walks out of the house and he can still feel the imprint of his wife’s arms around his body, he’s invincible all day. It’s the special stuff with your inner circle that makes you strong and powerful and influential. So don’t miss that opportunity.

The prophet said, “There are many virtues and values, but here’s the greatest: one person caring for another.” There is no greater value than love.

So make sure in your busy day to remember the true purpose and the reasons you do what you do. May you truly live the kind of life that will bring the fruit and rewards that you desire.

Reproduced with kind permission from Jin Rohn

How To Get Out Of Your Comfort Zone

out of comfort zoneThere are times in life when we have to take a risk- it could be that in order to get a better job you need to move home, you may want to establish your own business rather than staying in a job or you are going to go out when you have been single for a while and feel nervous. Whatever the reason there are ways to help you confront your anxiety and help you escape your comfort zone.

What else is out there?
This might sound strange but it is worth taking a moment to consider what you want to achieve and what could be holding you back. Often there are aspects that if you are honest with yourself you know what you have to do- for example if you want to become a Hollywood movie star you probably wouldn’t stick around Great Yarmouth market (and if that sounds ludicrous consider that this really did happen with former professional diver and Hollywood superstar Jason Statham!)

Try something new
Sometimes the approach can be as simple as ordering tuna when you’d normally have bacon in your lunchtime sandwich or trying a Thai restaurant rather than the usual kebab on the way home. Small changes can be the first step toward making big ones!

Declutter
While it has become a bit of a cliché it is true that decluttering your home can be a great way of helping you mentally relax and refocus. If you haven’t worn something or used it in a year, then get rid of it.

Learn a new skill
Don’t feel comfortable around computers? Go to the library and become more confident with your skills. There are a lot of classes and online tutorials available that can help you develop.

Seek out inspirational stories
If you admire a writer and want to follow in their footsteps and find out how they got published. Often if you learn more about the stories behind their success you will often learn the hard work that got them to that point and the fact they are not as different from you as you may think.

Try improv
Improvisation is not just great fun but it is also a useful way to deal with the part of the brain that focuses on doubt and logic. Improvisation teaches us how to react to someone else and work with them and this in turn can be a great way to help you deal with the unusual events the world can throw at you.

Talk to people outside your immediate circle
The problem with friends who are part of your work environment or one particular interest is that they can be quite focused on one particular aspect. Going to concerts, networking events, trade fairs etc can be a good way to find other people with a different perspective to talk to.

We can help
If you are someone who considers what you want to do and are trying to think of ways to achieve it, talk to us. With the right approach and a big step out of the comfort zone you can achieve what you want! 

Face Your Fear and do it Anyway

There are a lot of situations where you can face a dilemma. face-your-fearWhether it is gearing up to do a big presentation, pushing for a raise, seeking a new job or going on a skydive there are ways to help you confront your fears head on and do what you need to do.

What FEAR stands for
One good way to confront your fear is to remember how life coach Pat Barone spells out FEAR- FEAR is False Evidence Appearing Real. In other words, a lot of the time what you are afraid of is not real or rational and if you think it through often you can get over a lot of the objections in your mind.

What are your goals?
People can often get so caught up in stress or anxiety they forget what they are aiming for. Focusing on what you can achieve and your goals can make it easier to keep clear on what you are looking to achieve rather than the obstacles stopping it.

Make it real then get rid of it
Another effective method is to write down the things you are afraid of. Some people store them in jars (similar to swear jars) while others write them down and tear them off. There are other methods you can do but the point is to acknowledge these things and then do what you can to move on.

Don’t feel bad about the fact you are afraid. This is a normal human emotion. The point of these exercises is to acknowledge how you feel and find ways that you can address it.

Find a way to beat it
People can often feel that they may be being held back. In this instance, there are ways to find this out- if you want to be a film director you don’t necessarily need a film school, you can become a runner and get experience on sets while making your own videos. If a job requires a qualification, there are ways to get it.

Whether it is learning how to make a business plan, improving your CV or any number of skills a lot of help is out there.

Avoid negativity
People can often put themselves down or feel negative without realising it. For example, instead of saying “I’m sorry I don’t know that” you should say “Please excuse me while I find out for you.”

This is both in terms of how you work with people and how you address yourself and your own feelings. It is often said when coaching golf that coaches shouldn’t say to their client “Don’t hit the water” as the client will subconsciously think on the part of the sentence that says “Hit the water” which then leads to further frustration as they struggle to deal with this psychological obstacle.

We can help

For more information on how we can help you get more from your business please contact us today and we will be happy to find ways to help you achieve your goals
.

Account Managers

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Right International are Looking for

***ACCOUNT MANAGERS*** for a Market leading Insurance Intermediary with a proven track record of managing small to large Insurance companies, a ‘get things done’ attitude and broad understanding of the insurance market.

If you are interested in a confidential discussion, please call Right International on 01932 837798 or email  info@rightinternational.com