Work Life Balance is a Myth

It’s a phrase we hear often. But I don’t think it really exists. At least not in the way most “experts” talk about it.I, like most people, have never been able to balance the scales of work/life on a day-to-day basis. Rather, I’ve come to realize that the dance between work and life is more about rhythm than balance. There is a rhythm to life and there is a season for everything. For me, there is a time to work hard and a time to rest. There is a time to be on the road and a time to be at home with my family. My wife and I look at our year as whole and we plan our schedule according to the seasons of our life knowing I’ll be slammed in August, September and October and slower in December and July.

We plan for when I’ll be working and when I’ll be more engaged with the family.

“ The Master in the art of living makes little distinction between his work and his play, his labour and his leisure, his mind and his body, his education and his recreation, his love and his religion. He hardly knows which is which.
He simply pursues his vision of excellence in whatever he does,
leaving others to decide whether he is working or playing.
To him he is always doing both”.
Zen Buddhist Text
You can do the same.

You may have a different rhythm and your seasons may be shorter or longer than mine but you can look at your life on a weekly, monthly, and yearly basis and schedule times to work hard, recharge, renew, play, and engage with your family/friends/significant other.

However, regardless of your rhythm and work schedule I want to encourage you to fully commit to your seasons.

People tell me all the time that they feel guilty that they are not at home with their family when they are at work. And to make matters worse they also feel guilty that they are not working when they are at home.

A double dose of guilt is a recipe for misery.

                          scales

Instead, when you are working hard realize this is your season to do so… and also make plans for time to recharge, renew and spend quality time with the people you love. When you are working, commit fully to your work. When you are home with your family or significant other, commit fully to engaging with them and enjoy your personal time. By understanding your rhythm, planning and committing to the seasons of your life you may not achieve perfect work-life balance but you will create a flow and rhythm that makes you happier, more product and… less guilty.Reproduced with the kind permission of Jon Gordon, author of ‘The Energy Bus’

Essence of Fear and fighting back! Part 1

Essence of Fear and fighting back! Part 1

Fear of Flying.

I have been fortunate enough to have flown all my life from the tender age of 9 months old. I have never had a bad experience flying in my 24 years on this planet. However, I experienced my worst ever flight coming back from holiday in August last year and now I’m absolutely petrified.

So this year, I decided I would not let my fear hold me back and go on holiday again. This time I armed myself with herbal remedies to calm my nerves. This didn’t work. Even though I had an okay experience it was a bit rocky, I was a nightmare to be around. For those two hours I was on edge and my body was on the verge of a nervous breakdown. Coming back to the UK was the worst as we were going through a thunderstorm. Even writing this article about it is making me nervous.

I have tried various different methods on trying to deal with this fear. Fear is such a natural emotion its basic instinct of flight or fight. It does amaze me how it changes in me all the time. In some circumstances where I have had pure fear such as the other week I heard someone downstairs, I grabbed the baseball bat and went down to face my fear. So my natural reaction in that instinct was to fight. Thankfully it was just the cat which knocked something over. Whereas other circumstances I freeze and want to run and hide this made me wonder why?

Fear in Recruitment

In recruitment, I am always dealing with people’s fear of change. As something new is scary. However, would you rather be unhappy for the rest of your life staying in the same place and have never had the guts to try something new? I am always showing people the light at the end of the tunnel. Change is needed to grow and as you grow you develop yourself and drive positivity all around you.

With all the recent depressing news around us what is wrong with grabbing that chance of happiness. Life if too short for be sitting down and wondering what if? Or saying in your 60’s “I should have done that”.

In recruitment I am always been given peoples CV’s, I see them as a path of people’s lives shown before me, like a blueprint or a map. Some make positive moves forwards and others not so much. However, they are always willing to embrace change. Life is full of unopened doors and paths to walk down, may it be dark and dangerous or fun and fulfilling, you will never know until you try.

Every day there is someone trying to face there fear, be it a fear of change, a fear of spiders we all have our own personal nightmares. So how do you overcome them?

Phobia

If you have a phobia, you probably realize that your fear is unreasonable, yet you still can’t control your feelings. Just thinking about the feared object or situation may make you anxious. And when you’re actually exposed to the thing you fear, the terror is automatic and overwhelming.

The experience is so nerve-wracking that you may go to great lengths to avoid it — inconveniencing yourself or even changing your lifestyle. If you have claustrophobia, for example, you might turn down a lucrative job offer if you have to ride the elevator to get to the office. If you have a fear of heights, you might drive an extra twenty miles in order to avoid a tall bridge.

Understanding your phobia is the first step to overcoming it. It’s important to know that phobias are common. Having a phobia doesn’t mean you’re crazy! It also helps to know that phobias are highly treatable. You can overcome your anxiety and fear, no matter how out of control it feels.

What is Fear?

Fear is a chain reaction in the brain that starts with a stressful stimulus and ends with the release of chemicals that cause a racing heart, fast breathing and energized muscles, among other things, also known as the fight-or-flight response. The stimulus could be a spider, a knife at your throat, an auditorium full of people waiting for you to speak or the sudden thud of your front door against the door frame.

The brain is a profoundly complex organ. More than 100 billion nerve cells comprise an intricate network of communications that is the starting point of everything we sense, think and do. Some of these communications lead to conscious thought and action, while others produce autonomic responses. The fear response is almost entirely autonomic: We don’t consciously trigger it or even know what’s going on until it has run its course.

Top Tips of overcoming fear?

1) Face your fears, one step at a time

It’s only natural to want to avoid the thing or situation you fear. But when it comes to conquering phobias, facing your fears is the key. While avoidance may make you feel better in the short-term, it prevents you from learning that your phobia may not be as frightening or overwhelming as you think. You never get the chance to learn how to cope with your fears and experience control over the situation. As a result, the phobia becomes increasingly scarier and more daunting in your mind.

2) Exposure: Gradually and repeatedly facing your fears

The most effective way to overcome a phobia is by gradually and repeatedly exposing yourself to what you fear in a safe and controlled way. During this exposure process, you’ll learn to ride out the anxiety and fear until it inevitably passes.

Through repeated experiences facing your fear, you’ll begin to realize that the worst isn’t going to happen; you’re not going to die or “lose it”. With each exposure, you’ll feel more confident and in control. The phobia begins to lose its power. Successfully facing your fears takes planning, practice, and patience. The following tips will help you get the most out of the exposure process.

3) Climbing up the “fear ladder”

Make a list. Make a list of the frightening situations related to your phobia. If you’re afraid of flying, your list (in addition to the obvious, such as taking a flight or getting through take-off) might include booking your ticket, packing your suitcase, driving to the airport, watching planes take off and land, going through security, boarding the plane, and listening to the flight attendant present the safety instructions.

Build your fear ladder. Arrange the items on your list from the least scary to the scariest. The first step should make you slightly anxious, but not so frightened that you’re too intimidated to try it. When creating the ladder, it can be helpful to think about your end goal (for example, to be able to be near dogs without panicking) and then break down the steps needed to reach that goal.

Facing a fear of dogs: A sample fear ladder

Step 1: Look at pictures of dogs.

Step 2: Watch a video with dogs in it.

Step 3: Look at a dog through a window.

Step 4: Stand across the street from a dog on a leash.

Step 5: Stand 10 feet away from a dog on a leash.

Step 6: Stand 5 feet away from a dog on a leash.

Step 7: Stand beside a dog on a leash.

Step 8: Pet a small dog that someone is holding.

Step 9: Pet a larger dog on a leash.

Step 10: Pet a larger dog off leash.

Work your way up the ladder. Start with the first step (in this example, looking at pictures of dogs) and don’t move on until you start to feel more comfortable doing it. If at all possible, stay in the situation long enough for your anxiety to decrease. The longer you expose yourself to the thing you’re afraid of, the more you’ll get used to it and the less anxious you’ll feel when you face it the next time. If the situation itself is short (for example, crossing a bridge), do it over and over again until your anxiety starts to lessen.

Once you’ve done a step on several separate occasions without feeling too much anxiety, you can move on to the next step. If a step is too hard, break it down into smaller steps or go slower.

Practice. It’s important to practice regularly. The more often you practice, the quicker your progress will be. However, don’t rush. Go at a pace that you can manage without feeling overwhelmed. And remember: you will feel uncomfortable and anxious as you face your fears, but the feelings are only temporary. If you stick with it, the anxiety will fade. Your fears won’t hurt you.

Learn relaxation techniques

As you’ll recall, when you’re afraid or anxious, you experience a variety of uncomfortable physical symptoms, such as a racing heart and a suffocating feeling. These physical sensations can be frightening themselves—and a large part of what makes your phobia so distressing. However, by learning and practising your breathing you can become more confident in your ability to tolerate these uncomfortable sensations and calm yourself down quickly.

Relaxation techniques such as deep breathing, meditation, and muscle relaxation are powerful antidotes to anxiety, panic, and fear. With regular practice, they can improve your ability to control the physical symptoms of anxiety, which will make facing your phobia less intimidating. Relaxation techniques will also help you cope more effectively with other sources of stress and anxiety in your life.

Challenge negative thoughts

When you have a phobia, you tend to overestimate how bad it will be if you’re exposed to the situation you fear. At the same time, you underestimate your ability to cope.

The anxious thoughts that trigger and fuel phobias are usually negative and unrealistic. It can help to put these thoughts to the test. Begin by writing down any negative thoughts you have when confronted with your phobia. Many times, these thoughts fall into the following categories:

  • Fortune telling. For example, “This bridge is going to collapse;” “I’ll make a fool of myself for sure;” “I will definitely lose it when the elevator doors close.”
  • Overgeneralization “I fainted once while getting a shot. I’ll never be able to get a shot again without passing out;” “That pit bull lunged at me. All dogs are dangerous.”
  • Catastrophizing. “The captain said we’re going through turbulence. The plane is going to crash!” “The person next to me coughed. Maybe it’s the swine flu. I’m going to get very sick!”

Once you’ve identified your negative thoughts, evaluate them. Use the following example to get started.

Facing My Fear

There are various different ways in which to deal with fear. I personally tried to face my fear of heights on Sunday at Que Garden’s. I went on the “Treetop tour” which would enable me to see beautiful views. I could see it was very high up and my whole body was saying “NO!”. So I walked up the stairs instead of the see-through lift and got to the top. The floor was made of mesh and I didn’t feel very safe up there and I could see straight to the bottom. So I held onto the side and said to myself “I can do this, I can do this, I will be fine, I will be fine, and I’m 100% ok”.

I must have looked insane but I needed to calm myself. So I started walking and looked around me at the beautiful views the greens of the trees and the great views in the distance. I was less on edge, however there was one point where there was a circular viewing point to each bit I wasn’t prepared for the mesh to dip in quite dramatically, I honestly thought I was going to fall through, I thought I was going to have a major panic attack and start crying. I stopped and controlled my breathing “ I can do this, I can do this, I am 100% ok”. I carried on and was proud of myself and facing my fear, it was a step forward.

Flying

I have tried the steps above to face my fear of flying. I have bought Paul McKenna’s book as well “flying confidence”. I have been listening to it once a day. I will not let this fear control me, I will fight it with everything I have got. I have booked a fight for November for my birthday, I will let you know how it goes.

So what are your fears? How do you deal with them? What works for you?

Abigail Pike

The Sky is not the Limit

sky teh limit

What exactly are you capable of achieving? What is a realistic expectation for your life and what constitutes sheer madness? Is there a limit to how high you should aim?

The simple answer to these questions is simply that you are capable of achieving anything you set your mind to; if you can think it, then it’s a realistic expectation; and you can aim as high as you want.

We have probably all heard the “wise” saying: “the sky is the limit.” This would seem to have a lot of wisdom in it at first glance. However, it implies that man’s potential has a limit when in actual fact, man’s potential is limitless. Let’s examine what exactly your potential as a human being is.

Firstly, let’s define potential. Potential is all that you can be, but have not yet become. It is all you can accomplish, but have not yet accomplished. It is unexposed or dormant ability.

This means that the ability to become and to do is already there. It just hasn’t been brought out and utilized.

Consider a fertilized human egg (zygote). That single cell has the ability to form every part of the human body. Everything from your brain to your toenails can be formed by that single cell. It has unlimited potential.

Similarly, the mind of man has unlimited potential. It has the limitless ability to create. Man has been on earth for thousands of years, yet we are still making new discoveries today and creating new things everyday. We cannot exhaust the creative power of our minds.

The functioning of our minds remains, for the most part, a mystery even to modern day science. But even though we do not understand it’s functioning, we cannot deny its power.

Your most powerful asset is your mind. The answer to the question ‘what is a realistic goal and what is achievable’ is entirely up to you. If your mind can accept that something is achievable, it will find a way to attain that thing.

“Whatever the mind of man can conceive and believe, it can achieve.” These are the immortal words of Napoleon Hill, a man who truly understood that “there are no limitations to the mind except those we acknowledge.”

Your possibilities are limited only by your thinking. What may be a limit for one person is a walk in the park for another. It’s all in the mindset.

Your potential as a human being, then, is unlimited. You have within you the ability to become and to achieve anything you want. Now that you understand that your potential is limitless, your next challenge is to answer the question: what do you want out of life?

Self-Confidence: Nature or Nurture?

Self-Confidence: Nature or Nurture?

Woman Looking at Reflection

As a headhunter, I have been shown a glimpse into lots of peoples lives and aspirations and it has made me think about self confidence. Is it something we are born with? Or is it something we develop as adults?

I remember learning these principles in Physical Education at A Level, looking around my class and analysing my surroundings. My class was split into two very obvious groups those who were in the “A- Team” and those who were the “B team”. The majority of those in the “A-Team” had vast amounts of self confidence and self worth, however there were a few exceptions.

There was one individual, i remember very well being an excellent Hockey player, the moves she could come up with were extraordinary, yet she didn’t believe she was any special. When asked ” You play hockey are you any good?” she would always say ” I can get by”. At first I thought it was her being humble and not bragging about her abilities. However, the more i got to know her, she generally had no idea how good she was. I mean playing for England was a bit of an indicator to her excellence and she just said it was just “luck”.

So i asked myself, Is self-confidence something that you’re born with or is it taught and developed? It’s the classic nature vs. nurture question. While current wisdom has been for some time that it’s mostly nurture, there’s some surprising new research that indicates we may genetically predisposed to be self- confident.

So made me think smart children on balance do well in school. That may seem obvious, but there are a lot of exceptions to that rule. Some children with high IQs don’t ever become academic superstars, while less gifted children often shine. But why is this?

Why?

Human brain illustrated with millions of small nerves

Psychologists have focused on things like self-esteem and self-confidence—how good children think they are—to explain these outcomes. And the assumption has always been that such psychological traits are shaped mostly by parenting—by parents’ beliefs and expectations and modelling.

Researchers like Albert Bandura have argued that the initial efficacy experiences are centred in the family. But as the growing child’s social world rapidly expands, peers become increasingly important in children’s developing self-knowledge of their capabilities. So, until now, an individual’s self-confidence was seen to be based on upbringing and other environmental factors.

Behavioural geneticist, Corina Greven of King’s College in London and her colleague, Robert Plomin of the Institute of Psychiatry, argue that self-confidence is more than a state of mind—but rather is a genetic predisposition. Their research, published in Psychological Science, is a rigorous analysis of the heritability of self-confidence and its relationship to IQ and performance.

Additional Studies

more-research-confirms-the-benefits-of-overconfidence

They studied more than 3700 pairs of twins, both identical and fraternal twins, from age seven to age ten. Comparing genetically identical twins to non-identical siblings allows scientists to sort out the relative contributions of genes and the environment.

Contrary to accepted wisdom, the researchers found that children’s self-confidence is heavily influenced by heredity—at least as much as IQ is. Indeed, as-yet-unidentified self-confidence genes appear to influence school performance independent of IQ genes, with shared environment having only a negligible influence.

dna

The fact that self-confidence is heritable does not mean it is unchanging, of course. Siblings share a lot of influences living in basically the same home and community, but there are always worldly influences pulling them apart. A genetic legacy of self-confidence merely opens up many possible futures.

Greven and Plomin also found that children with a greater belief in their own abilities often performed better at school, even if they were actually less intelligent. They also concluded that same held true for athletes, with ability playing a lesser role than confidence.

Confidence at work??

I have found through the years  going into peoples lives as a headhunter you develop a strong emotional intelligence and pick up on behaviour. If the individual will take the new role? Will this individual ring me back? It doesn’t sound like they can speak? Predictable behaviour of the individual?

You get a real insight into peoples own “masks”. Everyone has their own masks, some as a “work perspective” others to conceive that they don’t feel confident in the role that they have just been given. 

  SP Garrett-7 

I think the advice i could give to someone that brings a mask to work is like confidence your surroundings helps you feel confident in yourself, is it nature or nurture? Who knows? But all I can say is turn up to work being the superhero you are, as you are the only one capable of changing your situation. Be the mini superhero that you know you are and go into work and show them your “powers” your excellence and skills.

kids-superhero-3

Do you go into work feeling confident? Do you enjoy your job? Are you looking for a move?

Turn to Right International to help you further your career.Let us put you on the path to super stardom.

super-recruiter

Regards

Abigail Pike

me

Build A Better World

Big question for you: “what are you doing to help build a new and better world?” Don’t blame the politicians. Don’t blame those around you. Don’t blame your parents or your background. Doing so is playing the victim and this world has far too many people playing the victim when they could be shining and making a profound difference. logo with the best in the business

Mother Teresa said it so much better than I ever could: “if each of us would only sweep their own doorstep, the whole world would be clean.” Nice.

Blaming others is excusing yourself. Telling yourself that you – as an army of one – cannot have an impact is giving away your power. A couple of college kids got their hands on empty school buses and drove them into New Orleans when everybody else said the city was unapproachable. A little man in a loincloth named Mohandas Gandhi freed an entire nation. A college student named Richard Branson took some initiative to start a record label on a shoestring that has since morphed into the Virgin empire. You are no different from them. We are all flesh and bones – cut from the same cloth.

In a recent issue of Vanity Fair, Jennifer Aniston said that she gives herself one day to play victim after a challenging event. After that day of feeling sorry for herself and powerless, she wakes up and takes ownership over the way her life looks. And if she doesn’t like a piece of it she sets about to change it. That’s personal leadership.

What don’t you like about your life or the organization you work for or the country you live in? Make a list. Write it down. Shout it out. And then do something to improve things. Anything. Start small or go big. Just do something. Today. Now. The world will be better for it.

Reproduced with kind permission from Robin Sharma

25 New Rules of Work

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1. You are not just paid to work. You are paid to be uncomfortable – and to pursue projects that scare you.
2. Take care of your relationships and the money will take care of itself.
3. Lead you first. You can’t help others reach for their highest potential until you’re in the process of reaching for yours.
4. To double your income, triple your rate of learning.
5. While victims condemn change, leaders grow inspired by change.
6. Small daily improvements over time create stunning results.
7. Surround yourself with people courageous enough to speak truthfully about what’s best for your organization and the customers you serve.
8. Don’t fall in love with your press releases.
9. Every moment in front of a customer is a moment of truth (to either show you live by the values you profess – or you don’t).
10. Copying what your competition is doing just leads to being second best.
11. Become obsessed with the user experience such that every touchpoint of doing business with you leaves people speechless. No, breathless.
12. If you’re in business, you’re in show business. The moment you get to work, you’re on stage. Give us the performance of your life.
13. Be a Master of Your Craft. And practice + practice + practice.
14. Get fit like Madonna.
15. Read magazines you don’t usually read. Talk to people who you don’t usually speak
to. Go to places you don’t commonly visit. Disrupt your thinking so it stays fresh + hungry + brilliant.
16. Remember that what makes a great business – in part – are the seemingly insignificant details. Obsess over them.
17. Good enough just isn’t good enough.
18. Brilliant things happen when you go the extra mile for every single customer.
19. An addiction to distraction is the death of creative production. Enough said.
20. If you’re not failing regularly, you’re definitely not making much progress.
21. Lift your teammates up versus tear your teammates down. Anyone can be a critic. What takes guts is to see the best in people.
22. Remember that a critic is a dreamer gone scared.
23. Leadership’s no longer about position. Now, it’s about passion. And having an impact through the genius-level work that you do.
24. The bigger the dream, the more important the team.
25. If you’re not thinking for yourself, you’re following – not leading.

Reproduced with kind permission from Jim Rohn

Look out for more New Rules of Work next week

Action vs. Self-Delusion

Knowledge fuelled by emotion equals action. Action is the ingredient that ensures results. Only action can cause reactionFurther, only positive action can cause positive reactionlogo with the best in the business

 

Action. The whole world loves to watch those who make things happen, and it rewards them for causing waves of productive enterprise.

I stress this because today I see many people who are really sold on affirmations. And yet there is a famous saying that, “Faith without action serves no useful purpose.” How true!

I have nothing against affirmations as a tool to create action. Repeated to reinforce a disciplined plan, affirmations can help create wonderful results.

But there is also a very thin line between faith and folly. You see, affirmations without action can be the beginnings of self-delusion, and for your well-being there is little worse than self-delusion.

The man who dreams of wealth and yet walks daily toward certain financial disaster and the woman who wishes for happiness and yet thinks thoughts and commits acts that lead her toward certain despair are both victims of the false hope which affirmations without action can manufacture. Why? Because words soothe and, like a narcotic, they lull us into a state of complacency. Remember this: To make progress you must actually get started.

The key is to take a step today. Whatever the project, start TODAY. Start clearing out a drawer of your newly organized desk… today. Start setting your first goal… today. Start listening to motivational cassettes… today. Start a sensible weight-reduction plan… today. Start calling on one tough customer a day… today. Start putting money in your new “investment for fortune” account… today. Write a long-overdue letter… today. Anyone can! Even an uninspired person can start reading inspiring books.

Get some momentum going on your new commitment for the good life. See how many activities you can pile on your new commitment to the better life. Go all out! Break away from the downward pull of gravity. Start your thrusters going. Prove to yourself that the waiting is over and the hoping is past—that faith and action have now taken charge.

It’s a new day, a new beginning for your new life. With discipline you will be amazed at how much progress you’ll be able to make. What have you got to lose except the guilt and fear of the past?

Now, I offer you this challenge: See how many things you can start and continue in this—the first day of your new beginning. 

Reproduced with kind permission from Jim Rohn

9 Ways to Show You Care

Caring is one of the greatest success strategies of all. When you care 180x120 2people are drawn to you and want to work with you. When you care you stand out in world where many don’t seem to care. But caring must be more than just a feeling to have an impact. It must be demonstrated through your actions. In this spirit here are 9 ways to show you care.  

1. Be present. We have so many responsibilities and distractions that it’s tempting to listen to customers, friends, kids, etc. with only one ear (or half an ear!). You know how it goes: you make the appropriate noises during a client call (“Mmmhmmm… I understand… No, that won’t be a problem…) while simultaneously typing an email to someone else. That’s why giving someone your full attention is so meaningful. Being fully present says, “I really care about you and what you need from me. You are my top priority right now.”

2. Make it simple and clear. People are busier than ever and the more you can make their lives easier the more it shows you care about them and their time. Whether you are making technology easy to use, or simplifying the check in process at a hospital or making it easier to rent a car, simplifying says you care and creates raving fans.


3. Call customers by name. When interacting with a customer, ask his/her name – then remember it and use it. Referring to someone by name demonstrates that you see them as an individual with unique needs and preferences, as opposed to “just a number” or a source of income.


4. Listen more than you talk. When dealing with others many of us have a tendency to give sales pitches, explain company policies or give canned advice. Instead you should ask questions and listen to what they have to say. This lets them know you care about them and their thoughts. It also helps you better understand their concerns so you can help them. I’ve certainly been working on this as a parent. It’s not easy but it makes a difference.


5. Become a coach. More than ever customers wanted to be guided through the process when making a significant purchase. By coaching and guiding customers through the process you will earn their trust and let them know you care about them and their purchase. In a world where many things can be purchased on-line, the biggest differentiator is often a person who cares.


6. Respond quickly and touch base often. It’s simple: Return calls and emails promptly. Whenever possible, try not to leave any unanswered emails or voicemails overnight. And be proactive with updates, too. Don’t force a client to get in touch with you in order to learn the status of an order, for instance. Send daily or weekly updates – whatever is appropriate. We at the Jon Gordon Companies fail at this sometimes but it’s something I am always preaching to my team about and we always own it and improve because of it.


7. Don’t make it all about business. If you don’t treat people like a number they won’t treat you like a number. Make an effort to learn about return clients on a personal level as well as a professional one, and follow up on what you discover. If you know that an individual recently had an important event – a wedding, birthday, or even a big presentation – ask how it went. People are surprised and pleased when you remember what’s going on with them – precisely because the assumption today is that most people don’t care about what’s going on outside their own bubbles.


8. Focus on the details. A Starbucks executive was asked why they were so successful. He said that they do a hundred things 10 percent better than their competition. When you care everyone matters and everything matters. By focusing on the details such as clean bathrooms in a restaurant or clean sheets and extra towels at a hotel, it lets your customers know that you care.


9. Always go the extra mile. Constantly look for ways to make the service you provide just a little bit better. Even one percent more time, energy, or focus can make a big difference. Even something small like walking a customer to the door after checking them out or spending extra time with a student if you are a teacher or calling a patient after they visit your health clinic means a lot. For example, Oceanside Cleaners near my home replaces missing buttons on my dress shirts at no extra charge. It’s the little things that mean a lot.

Reproduced with kind permission from Jon Gordon author of ‘The Energy Bus’

The DNA Of Leadership: 3 Key People Every Successful Company Must Have. Look at your team, do you have them?

 Introduction

There have been so many articles recently on how to be a successful leader and how to make the most out of your team. But have you ever thought about the structure of your team and the roles they play in it? Is there a structure to a successful team? A structural DNA to the perfect team?

As you have seen from our previous articles of the “Ant theory” and how that principle creates great workers. I recently found out an important fact that ants don’t sleep they are constantly working hard. Although I like the principle of working hard, I do love my sleep and think sleep is important. But i have found it very interesting looking at my team and looking at there DNA Leadership team structure.I find it very interesting how certain people fit in certain groups and it has given me great insight.

 

Facts on DNA

 

 

DNA-700x430

So if you unwrap your Leadership DNA in your team and spread it out look at what you have? Does it work? What do you find?

 

action

The DNA of your leadership team

Take a look at the leadership team of your company or a company you work with. Can you identify where each person falls in the leadership DNA?

D: A Dreamer — usually the founder or CEO, this is someone with a vision and the passion to make it happen, someone who can inspire others and take them with him/her. Quite often, the dreamer is not as good at details, numbers, processes, finance, etc., but rather a “big picture” person and an extrovert who knows how to inspire others.

N: A Number Cruncher — Usually the CFO or the VP of Finance, this is someone who loves numbers and can keep an eye on the money, maybe even a trained accountant. These people tend to be introverts and usually are not natural leaders. Sometimes they have trouble communicating well or inspiring others, because their gift is in the analytics, not the emotions. Nevertheless, they are a vital component for any successful business.

A: An Accomplisher — Usually the Chief Operating Officer, this is someone who can be a strong taskmaster, making sure projects get delivered, and that key systems and processes get implemented. This person needs to be a strong finisher of tasks, making sure things happen. This person can also make difficult personnel decisions and restructure the business in a way that is right. They may also be good at sales, as they are often optimistic, competitive, and high-energy.

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Balancing the team for success

Together, this trio is a business dream team. Businesses who have too much of one personality type and too little of another can falter. A business without a Number Cruncher won’t have the financial knowledge or wherewithal to make important decisions. A business without an Accomplisher might have personnel or productivity problems. And no company can truly reach the highest pinnacles of success without a vision and a Dreamer to keep the company on track.

It is my experience that you usually don’t find all of these characteristics in a single person. Occasionally a person might be strong in two areas, and I can only ever recall one (exceptional) CEO that had strengths across all three areas.

But what you’re not a large enough company to have this kind of leadership team? Even if you’re in a very small business or are a solo-entrepreneur, you can still seek to balance these characteristics. For example, if you are more of a Dreamer, you might be sure to find an accountant experienced enough to help you make business decisions based on your finances, or hire a project manager or sales manager with the ability to get things done.

For me, this has become a powerful way of assessing the potential success of a leadership team. When the three personality types come together with mutual respect, they can accomplish much more than any one or two could on their own.

Do you have this balance in your company? If you own a smaller business, how do you balance your own personality type against the other two?

Be good to hear your opinion?

 

Kind regards

Abigail Pikeme

 

 

Bernard Marr is a globally recognized expert in strategy, performance management, analytics, KPIs and big data. He helps companies and executive teams manage, measure and improve performance.

Insurance Fraud Attacks – what to do if it hits you?

Fraudulent Claims

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Today I woke up to find that my name had been used to open not one, but two phone accounts with EE and 3 Mobile. It made me angry that someone had my details, they had my name, my date of birth, where I lived. Pretty much all the details they needed.  But it made me think of how safe we against these sort of attacks?

I do what is suggested, limit the amount of public information about me. I shred by papers. I am guilty of online shopping, but who isn’t. But what does any of this mean if they still get access to my accounts and my information?

So I ask those in Insurance Fraud, how do I go about protecting myself? What tips do I use? Do I not use  internet banking at all? What is the safest thing to do?
I did an article before of insurance fraud and I have been unfortunately subject to it a few times.

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Insurance
Insurance Fraud is on the rise.
So-called “crash for cash” car insurance scams helped to contribute to the record figures. That is when fraudsters stage a car crash, for example by slamming their brakes on at a road junction, often having disabled the brake lights. An unsuspecting motorist then crashes into the back of the first car.

The fraudsters have witnesses on hand to show that the crash was the other driver’s fault, enabling them to make an insurance claim for the damage, as well as whiplash injuries.

Personally I have witnessed this and so have many other individuals I know. It is unfortunate as there is no way of getting around it, it is a very frustrating experience.

In one case in County Durham last year, 60 people were convicted for one of the UK’s largest “crash for cash” frauds. As many as 25 accidents were staged in the Consett area, and resulted in local residents having to pay an extra £100 on their premiums.

The Insurance Fraud Bureau is investigating 110 cases of “crash for cash” as it stands this year alone.

 

world wide calims

Facts on Cyber Crime

• In 2011/12 over one-third (37%) of adult internet users reported experiencing a negative online incident in the past 12 months, but these experiences would often be below the threshold of a recorded crime.
• Computer viruses are one of the most common negative experiences reported, although the proportion of adult internet users experiencing them appears to have declined. Experiences of hacking, on the other hand, appear to have increased
• A whopping 82% of hackers do not get caught, and a higher majority feel that they will not get caught.
• . Online shopping and auctions represent the largest proportion of cyber-enabled frauds during this time. Action Fraud received 47,980 reports of cyber-enabled fraud between January and December 2012, comprising 35 per cent of all crime and incident reports made to Action Fraud during this time
• E-commerce frauds comprises £77.3 million in direct losses (most notably, identification-related frauds, card and card-not-present frauds, and refund frauds), £16.5 million in online security measures and £111.6 million in lost revenue from online fraud prevention.

 

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So what can be done?
• Be vigilant – look at bank statements, if you have an Experian account check for any unusual activity.
• Know who you’re dealing with. Try to find a seller’s physical address (not a P.O. Box) and phone number. With internet phone services and other web-based technologies, it’s tough to tell where someone is calling from. Do an online search for the company name and website, and look for reviews. If people report negative experiences, you’ll have to decide if the offer is worth the risk. After all, a deal is good only if you get a product that actually works as promised?
• Don’t send money to someone you don’t know.
• Don’t agree to deposit a check and wire money back.
• Don’t reply to messages asking for personal or financial information.
• Report Scams
• Never give any credit card, bank or Security information to anyone by telephone unless you can positively verify that the call is legitimate.
• Minimize exposure of your Social Security and credit card numbers. If the numbers are requested for check-cashing purposes, ask if the business has alternative options, such as a check-cashing card.
• Do not have your bank send your new checks to your home address. Tell the bank that you prefer to pick them up.
• Destroy all checks immediately after you close a checking account. Destroy or keep in a secure place any courtesy checks that your bank or credit card company sends to you.

I hope this helps others who have had similar situations like me today. I hope my situation gets sorted out. Any helpful tips from anyone on how to protect myself for additional attacks? Please let me know

Regards
Abigail Pike

 

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